Online Store Return Policy

The following return policy applies to Premium Pet Door purchases only. All other purchases made through our Online Store cannot be returned for a refund. However these purchases are covered under the full manufacturer warranty as listed in the product's description.  

Please email adam@outdoorpetsolutions.com to begin the return process below.

A new, unused, unaltered, undamaged, “in the box” pet door can be returned within 30 days from the date of purchase for a full refund, less our original shipping and processing fees.

A new, undamaged, “in the box” product can be returned within 31-90 days from the date of purchase for a refund less a 10% restocking fee, original shipping fee and processing fees.

All original packaging and inserts must be intact and returned with the door.

A product that has been damaged during shipping will be exchanged upon receipt and inspection of damaged product.
If the product is damaged during initial shipment, the customer has the right to refuse the package at the time of delivery.

Please contact us to discuss replacement and return procedures. we will issue a damage call tag and arrange pickup. Please retain all damaged shipping cartons and packing material for inspection by the shipper.

If the product is damaged upon return shipment, the customer is responsible for contacting shipper, issuing a damage call tag, and making arrangements for reimbursement.

A product that has been damaged through no fault of HSPD Manufacturing, Inc. or Outdoor Pet Solutions can be returned for exchange for up to 50% credit towards the cost of a new door within 30 days from the date of purchase. No returns or exchanges will be accepted after that date.

A product that is being returned that has been installed by any installer or oneself will receive a 50% refund once received.

A custom built door can be returned for exchange within 30 days from the date of purchase for 50% credit towards the cost of a new door. No exchanges can be made after 30 days. The new door will be shipped upon receipt and inspection of the original door.

The customer is responsible for return shipping charges.

If a return or exchange is needed please email adam@outdoorpetsolutions.com or call (615) 473-2416 to receive a return authorization number. No returns or exchanges will be accepted without this RMA number.